Apple has publicly apologized for the disaster that was the MobileMe launch, as well as the misleading use of the word “push,” and given subscribers a free 30-day extension to their service. A nice gesture for what was, indeed, an ugly string of screw-ups. I especially like the letter’s copywriting: no-bullshit, sincere, to the point, and personal. We all know a lot of companies would have taken a “our Terms of Service clearly indicate that we can not guarantee our services,” sort of approach. Well-done, Apple.
Now that things are running smoothly, I’m really liking MobileMe a lot. Not having to put my iPhone in its dock all the damn time to ensure I’ve got my latest contacts and calendar events on all my device is really a sweet thing. There’s no doubt this is a better service than .Mac for iPhone owners. I’m not sure it’s an improvement for those who just want to keep multiple Macs in sync — but, whatever. Visit site »
It’s now been 24 hours since the start of the six-hour downtown window Apple gave for the .Mac to MobileMe migration. I’m frustrated. A lot of people are frustrated. But a lot of other people, in forums around the Internet, are saying, “Oh, get over it. You’ve waited this long for MobileMe, you can wait another day or two.” Those people are missing the point. I pay for .Mac, and I rely upon its services (notably Sync, Back to My Mac, and iDisk). I’m not upset that MobileMe isn’t ready yet; I’m upset that Apple has taken away my .Mac services. MobileMe can take six months for all I care, but I need my syncing and iDisk.
Apple has another problem at play, too: a lot of the hype surrounding the new iPhone 3G is directly related to its integration with MobileMe. The iPhone went on sale hours ago on the other side of the world, and will go on sale in less than 10 hours here in America. If the push e-mail, contact, and calendar functionality Apple has been hyping for the past couple months isn’t available when these people get their iPhones home, the media is going to have a fucking field day — and RIM’s stock is going to look pretty darn good.
Update: Media frenzy has begun. AP article on .Mac/MobileMe transition woes. And a new article on ComputerWord. Visit site »
Looks like Apple has developed an RSS reader for iPhone at reader.mac.com. Who wants to spoof their user agent string and see if they can get into this bad boy? Visit site »
The folks that call for .Mac’s death are usually the same folks that don’t use it’s one killer feature: syncing. While I completely agree that the web apps that are part of .Mac are way behind the times and need to catch up, there is nothing else that keeps my five Macs in perfect sync at all times — and that’s worth every penny of my $100 per year. Visit site »
Khoi nails it. Apple’s web service is really pretty pathetic, and until they do something about it, I’d never consider buying the thing. Visit site »